Refund policy

Return and Exchange Policy

Thank you for choosing our customized pod products! Due to the personalized nature of our offerings, we do not accept returns or issue refunds. However, we strive for 100% customer satisfaction. If there is an error or defect in your order caused by us, we are more than happy to correct it.

Conditions for Returns or Exchanges:

  1. Our Mistake: If the product you received is not as per your order (e.g., wrong specifications, incorrect customization, or any defects), we will gladly accept a return or exchange.

  2. Proof of Issue: To initiate a return or exchange, please provide a clear photograph of the issue along with a description. This helps us understand the problem and improve our service.

Steps to Request a Return or Exchange:

  1. Contact Us: Email us at info@vivadallasdance.com within 7 days of receiving your order.
  2. Include Details: Attach a photo of the issue and a brief description of the problem.
  3. Our Response: Our team will review your request and respond within 2 business days with further instructions.

We appreciate your understanding and cooperation.

Thank you for your business!