Shipping policy

Shipping Policy

Shipping Locations: We ship products worldwide, although there are some countries we do not ship to due to legal restrictions or shipping carrier limitations.

Shipping Times: All of our products are personalized and made to order, which requires additional time. Estimated shipping times are from 5 days to 3 weeks, depending on the destination and the shipping method selected. Please be patient as we carefully craft your custom items.

Shipping Methods: We offer several shipping methods, including standard and expedited options. The available methods may vary depending on the destination.

Shipping Costs: We offer FREE shipping within the USA for our VIP members. For international shipping, costs are calculated based on the destination, shipping method, and the weight/size of the products. The cost will be displayed at checkout.

Tracking: Most shipments come with tracking, which is provided once the order is shipped. Customers can track their orders through the link provided in the shipping confirmation email.

Customs Fees: For international orders, customs fees or import taxes may apply. These are the responsibility of the recipient and vary by country.

Handling Time: We typically need 3-10 business days to fulfill an order, with the average time being around 3 business days. This is in addition to the shipping time.

Returns and Exchanges: We have a return policy for defective or damaged items. We require photographic evidence of the issue and usually provide a replacement or refund if the mistake is on our end.